In the second of a two-part series, Dr. Elizabeth Hetler continues
her instruction on the importance of preventive care and pet-owner
relationships as we enter the next phase of the COVID-19 pandemic. With a
focus on the practice visit experience and postvisit pet-owner
communication, Dr. Hetler provides specific communication strategies
through lessons learned, best practices, and tools and resources to
guide you in establishing your practice’s wellness visit client
- Continue to adapt the wellness visit to the demands of your current environment, including client communications during and after the visit to support compliance, workflow efficiency, and perception of value.
- Apply tools and strategies during and after the patient visit to build relationships and trust during social distancing.
- Apply a forward-booking strategy to maintain client relationships, support the stability of your business, and optimize appointment volume in the future.