Hold the Phone, Part 1: Preventive Care Client Communications during a New Normal
In the first of a two-part series, Dr. Elizabeth Hetler speaks to the importance of preventive care and pet-owner relationships as we enter the next phase of the COVID-19 pandemic. With a focus on scheduling appointments and previsit client communication, Dr. Hetler provides specific strategies through lessons learned, best practices, and tools and resources to guide you in establishing your practice’s wellness visit client communications journey.
Recognize the role of preventive care and the value of client experience during a global pandemic.
Illustrate to clients why preventive care for their pet is essential even during a global pandemic.
Adapt the wellness visit to the demands of your current environment, including client communications, scheduling well appointments, and client education to support compliance and workflow efficiency.
Apply tools and strategies for previsit communications to build relationships and trust during social distancing.